Terms and Conditions

Last Updated: April 15, 2024

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website at techfixbahrain.com (the "Website") or any mobile device repair services (collectively, the "Services") operated by TechFix Bahrain ("us", "we", "our").

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services.

By accessing or using the Services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Services.

1. Services

1.1 Device Repairs

TechFix Bahrain provides repair services for mobile devices, including but not limited to smartphones, tablets, and other electronic devices. Our services include screen replacements, battery replacements, water damage repair, data recovery, diagnostic services, and other related repairs.

1.2 Repair Process

When you submit your device for repair, we will:

• Perform an initial diagnosis to identify the issue
• Provide you with a repair quote including parts, labor, and estimated completion time
• Upon your approval, complete the repair using quality parts and techniques
• Test the device to ensure proper functionality before return

1.3 Website Usage

Our Website provides information about our services, blog content related to mobile technology and repairs, and means to contact us for repair services. Use of our Website is subject to these Terms and our Privacy Policy.

2. Repair Terms

2.1 Quotes and Pricing

All repair quotes are valid for 14 days from the date issued. Prices quoted include parts, labor, and applicable taxes unless otherwise stated. Additional charges may apply if additional issues are discovered during the repair process, but we will obtain your approval before proceeding with any additional repairs.

2.2 Repair Timeline

While we strive to complete repairs as quickly as possible, repair times may vary based on the nature of the repair, parts availability, and current workload. Estimated completion times are provided as a courtesy and are not guaranteed. We will notify you of any significant delays that may affect your repair timeline.

2.3 Parts and Materials

We use high-quality parts that meet or exceed original equipment manufacturer (OEM) specifications. Parts may be new, OEM, or high-quality aftermarket, depending on availability and the nature of the repair. We will inform you of the type of parts being used in your repair.

2.4 Data and Privacy

While we take reasonable precautions to protect customer data, we cannot guarantee that data on your device will not be lost or damaged during the repair process. We strongly recommend backing up all important data before submitting your device for repair. TechFix Bahrain is not responsible for any data loss that may occur during the repair process.

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

2.5 Device Pickup

You must pick up your device within 30 days of being notified that the repair is complete. Devices left for more than 30 days after notification may incur storage fees of 1 BHD per day. Devices left for more than 90 days will be considered abandoned and may be recycled or disposed of in accordance with local regulations.

3. Warranty

3.1 Warranty Coverage

All repairs come with a 6-month limited warranty covering parts and labor for the specific repair performed. The warranty covers defects in parts and workmanship under normal use conditions.

3.2 Warranty Exclusions

The warranty does not cover:

• Damage caused by accidents, drops, liquid contact, or other physical damage occurring after the repair
• Issues unrelated to the original repair
• Damage resulting from unauthorized repairs or modifications
• Normal wear and tear
• Water or liquid damage (unless the repair was specifically for water damage recovery)
• Software issues not related to hardware
• Devices that have been subjected to abnormal use or conditions

3.3 Claiming Warranty

To claim warranty service, you must:

• Return the device to our service location
• Provide proof of the original repair (receipt or repair order)
• Describe the issue that has occurred

Warranty repairs will be completed as soon as possible, typically within 1-5 business days depending on parts availability.

4. Intellectual Property

The Website and its original content, features, and functionality are and will remain the exclusive property of TechFix Bahrain and its licensors. The Website is protected by copyright, trademark, and other laws of both Bahrain and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of TechFix Bahrain.

5. User Responsibilities

5.1 Accurate Information

You must provide accurate and complete information about your device and the issues requiring repair. Withholding information or providing false information may affect our ability to properly diagnose and repair your device.

5.2 Ownership

By submitting a device for repair, you represent that you are the lawful owner of the device or are authorized by the owner to request repair services. We reserve the right to refuse service if we have reason to believe a device may be stolen or obtained fraudulently.

5.3 Website Usage

When using our Website, you agree not to:

• Use the Website in any way that could disable, overburden, damage, or impair the site
• Use any robot, spider, or other automatic device to access the Website
• Introduce viruses, trojans, worms, or other malicious code
• Attempt to gain unauthorized access to secured portions of the Website
• Interfere with other users' enjoyment of the Website

6. Limitation of Liability

In no event shall TechFix Bahrain, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use our Services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any data loss or data corruption during the repair process
• Any repairs performed on your device
• Any interruption or cessation of transmission to or from our Website

Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid for the specific repair service giving rise to such claim.

7. Indemnification

You agree to defend, indemnify, and hold harmless TechFix Bahrain and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to the Services.

8. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Bahrain, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Services.

11. Contact Us