Refund Policy

Last Updated: April 15, 2024

At TechFix Bahrain, we strive to provide the highest quality mobile device repair services and customer satisfaction. This Refund Policy outlines the terms and conditions regarding refunds for our repair services and any products sold.

1. Repair Services

1.1 Successful Repairs

If we successfully repair your device according to the agreed-upon service, the payment for our services is non-refundable. A successful repair means your device functions properly with respect to the specific issue for which the repair was performed.

1.2 Unsuccessful Repairs

If we are unable to repair your device as specified in the service agreement, we will:

• Notify you of the situation and explain why the repair cannot be completed
• Provide you with alternative repair options if available
• If no alternatives are viable, we will return your device unrepaired and refund any payment made, less a diagnostic fee of 5 BHD

1.3 Partial Repairs

In cases where we can only partially resolve the issue with your device, we will:

• Explain what aspects of the repair were successful and which were not
• Offer a partial refund proportional to the unsuccessful portion of the repair
• Alternatively, offer store credit for future repairs or purchases

2. Warranty Repairs

All repairs come with a 6-month warranty covering parts and labor for the specific repair performed under normal use conditions. If your device experiences the same issue within the warranty period:

• We will repair the device again at no additional charge
• If we cannot fix the same issue after two warranty repair attempts, you may request a full refund of the original repair cost

Note: The warranty is void if the device shows signs of physical damage, water damage, or unauthorized repair attempts that occurred after our service.

3. Diagnostic Fees

We charge a diagnostic fee of 5 BHD for examining your device and determining the cause of the issue. This fee applies as follows:

• The diagnostic fee is waived if you proceed with the recommended repair service
• If you choose not to proceed with the repair after receiving our diagnosis and quote, the diagnostic fee is non-refundable
• For devices that cannot be repaired, the diagnostic fee still applies

4. Replacement Parts and Accessories

For parts and accessories purchased from TechFix Bahrain but not installed by our technicians:

4.1 Unopened Products

Unopened parts and accessories in original packaging may be returned within 14 days of purchase for a full refund or exchange, provided they are in resalable condition.

4.2 Opened Products

Once opened, parts and accessories can only be returned if they are defective. Defective items may be returned within 14 days of purchase for exchange or refund.

4.3 Special Order Parts

Parts specially ordered for your specific device model are non-refundable unless they are defective upon arrival.

5. Refund Process

5.1 Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Credit/Debit Card: 3-7 business days to appear on your statement
• Cash: Immediate refund in person
• Bank Transfer: 3-5 business days to process

5.2 Required Documentation

To process a refund, you must provide:

• Original receipt or proof of purchase
• The device that was serviced (for repair-related refunds)
• Valid photo ID that matches the name on the payment method

6. Refund Timeframe

7. Non-Refundable Services and Situations

The following situations are not eligible for refunds:

• Successful repairs where the device functions as expected after service
• Data recovery services, whether successful or unsuccessful (due to the specialized nature of the service)
• Devices damaged during attempted self-repair after our service
• When a customer declines the quoted repair after diagnostics
• Software-related issues that cannot be permanently resolved due to manufacturer limitations
• Refund requests made more than 14 days after service completion (except for warranty claims)

8. Exceptions

We understand that special circumstances may arise. Exceptions to this policy may be made at the sole discretion of TechFix Bahrain management on a case-by-case basis. Please contact our customer service team to discuss your specific situation.

9. Cancellation Policy

If you need to cancel a repair service that has been scheduled but not yet performed:

• Cancellations made more than 24 hours before the scheduled appointment: Full refund of any deposit
• Cancellations made less than 24 hours before the scheduled appointment: 50% refund of any deposit
• No-shows: Deposit is forfeited

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us