Privacy Policy

Last Updated: April 15, 2024

TechFix Bahrain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website techfixbahrain.com (the "Website") or use our mobile device repair services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our Website (such as the contact form)
• Register for an account
• Subscribe to our newsletter
• Request a quote or repair service
• Participate in surveys or promotions
• Contact us with inquiries or feedback

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Address
• Payment information
• Device information (make, model, issue description)
• Any other information you choose to provide

1.2 Information About Your Device

When you bring your device to us for repair, we may collect information about your device including:

• Device type, make, and model
• Serial number or IMEI
• Technical specifications
• Operating system information
• Issues requiring repair

1.3 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of your visit
• Referring website
• Other analytics data

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our Website. These technologies help us:

• Remember your preferences
• Understand how you use our Website
• Personalize content
• Analyze Website performance
• Improve our services

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our Website.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide and maintain our Services
• Process and complete your repair requests
• Communicate with you about your repair status
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new products, services, and features
• Monitor and analyze trends, usage, and activities in connection with our Website
• Detect, prevent, and address technical issues
• Send you marketing and promotional communications (with your consent)
• Comply with legal obligations

3. Disclosure of Your Information

We may share your information in the following situations:

3.1 Business Partners and Service Providers

We may share your information with service providers and business partners who perform services on our behalf, such as:

• Payment processors
• Cloud service providers
• Analytics providers
• IT and system administration service providers
• Parts suppliers (when necessary to fulfill your specific repair)

These third parties are only permitted to use your personal information to provide these services to us and are required to maintain the confidentiality of your information.

3.2 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

8. Third-Party Websites

Our Website may contain links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

9. Analytics and Advertising

We may use third-party Service Providers to monitor and analyze the use of our Service.

9.1 Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

9.2 Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising campaigns and to understand how visitors interact with our website. For more information about Facebook Pixel, please visit Facebook's Help Center.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us